[Resolved]  HDFC Bank — fastag

Address: 560040

I have got no updates about the fast tag registration. I have got an email confirmation from hdfc saying that i will get a call from a representative in 7 days and that my fastag will be dispatched by dtdc but after that no response.
I am trying to reach the hdfc fast tag customer care for the last 2 days but the number is always busy and i am not able to contact anyone. Is there a escalation point where i can reach out to? How do i get the fast tag delivered? No one seems to be able to help me out here
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Mar 31, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Feb 27, 2018
Updated by vikramr611
Also, there is no tracking number generated to track with the courier partner
Verified Support
Feb 27, 2018
HDFC Bank Customer Care's response
Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance

-Bejoy
HDFC Bank Customer Assistance
Feb 27, 2018
Updated by vikramr611
what do you mean by [protected] and [protected]. I am trying[protected] and it is always busy.. I must have tried atleast 100 times
Mar 07, 2018
Updated by vikramr611
It is coming close to a month since I have paid for fast tag. I have not got any help from the mail mentioned above. The toll free number is always busy.

How to get this issue escalated to higher managements (if any)?
 
4 Comments

Comments

@ HDFC Fastag

It`s been 20 days that i haven`t received any updated from you guys.

Poor, pathetic service.

Customer representatives don`t know the process, will keep you on hold and if they are unable to find any answer they`ll disconnect the call.

Earlier i applied for the Fastag, waited for 10 days, no revert. Ask them to cancel the same, now its more than a week, still no revert on the mail.

On calling them they said you will receive a DD on the address mentioned on Aadhar Card. When applied initially already sent out the mail with updated address and supporting document, the lady (Fatimah) told me that new address would be updated don`t worry.

Tell me if no one lives on the same address how the hell will i receive the DD. Should have informed earlier by the team that even you cannot update any new address. Why the support team is not clear about the process.

Have already sent in the mail and i want my money in my HDFC bank account through which i have paid or else send DD on the address mentioned in the mail.

Don`t make fool out of people and keep their hard earned money in your pocket.

Your application’s reference number is HFR071548
I have applied fastag on 22 July 2019, still not received my fastag and dropped mail to this mail ID many times but not getting any response, please let me know when I will receive my fastag.

APPLICATION Reference number - HFR190481

If you are not able to process please cancel my application and refund my money.

If you want me to wait I am ready to wait but you guys are not responding.

I have 10 years relationship with HDFC and now I have to check whether to continue or move all my transaction to different bank.

Let me know if you need any more information
+1 for above comment ( I have applied on 14th April 2019, but ...)
Very worst support from HDFc, pathey service. Money looters. They don't have proper process and escalation point. Kindly do not apply in Hdfc bank.

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