[Resolved] HDFC Bank — fastag

say.als

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411014

Hi,

I purchased the hdfc bank fastag last month. I received the fastag a week back and now i wish to refill the same and travel. However, as per the instructions when i try to register online, their webpage directs to another page wherin you enter the details. On entering the (Minimum 2 details and phone number and captcha), the page does not take you ahead with no buttons working. I have tried accessing the page through different browsers but the problem persists.

I tried calling the helpline number [protected] but it just doesnt connect. I tried contacting 1033 which is the nhai fastag helpline but they said i need to talk to the bank. I also tried the hdfc banks roadside assistance number[protected] but they asked me to contact the bank again.

So as a result i have paid for the hdfc fastag but cant use it which is quite frustrating.

Customer id:[protected]
Vehicle no: mh03bw8192

Sincerely,
Aleem sayed

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Dec 24, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to please try again after some time. If the issue persists, please share with us the step by step screenshots of the process you are following and the issue that you are encountering. You can email us at Grievance.[protected]@hdfcbank.com with your tag details, contact number, and the screenshots. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia

HDFC Bank Customer Assistance

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Comments

Sanoj V

from Ernakulam, Kerala

Your FasTag A/c has been Debited for Rs. 90 for Adjustment entry on 11/18/2019 7:32:06 PM. Balance amount in the A/c is Rs. 0 - HDFC Bank Ltd.

Still no idea about this deduction, no proper responses from customer support.

Amol Narad

from Delhi, Delhi

Kindly resolve this issues regarding mirevenue amount held by hdfc bank. Before thia complaint i had submitted requirement regarding cheque book. I didn't received the chequebook but company charge me with 400 rs.

Ayisha B

from Delhi, Delhi

I have to reset my net-banking pin. There are 2 options :

1) registered number + debit card — I can't use this because I don't have active debit card.

2) registered number + e-mail : now the problem is 3 digit OTP comes to the registered number but the email never arrives.

I tried so many times but still I didn't get OTP on mail.