[Resolved]  HDFC Bank — fastag

Address:HDFC Bank, Banaswadi, 560036

I received fastag from hdfc. However, even before i could use it - i got several messages like your fastag is been used at hoskote and krishnagiri tolls and amount also got deducted whereas i had not traveled in that location.
Not able to reach the toll number provided and not able to create login as i have not received any welcome mailer with wallet id. Only thing i got is the fastag rfid.
I also sent several emails to the relationship manager assing to me from hdfc ban, but it was of no help.
Not sure what to do in my case as someone else is using fastag with my car number.
First time i am facing issue like this with such a reputed bank.
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Dec 22, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 21, 2019
HDFC Bank Customer Care's response
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance
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