HDFC Bank Fastag — fastag service

Rutvik Parikh

from Kachhwa, Uttar Pradesh

Address:

a-38,bhaktinagar society behind mahesh complex , Waghodia road, vadodara, Vadodara, Gujarat, 390019

I have applied for hdfc fastag on 14/11/2019 and there has been no communication from the bank. Application number is hfr380292

When i call the phone number provided, it goes unanswered. Pathetic service from hdfc!
@mss
Nov 22, 2019

I have applied hdfc fastag through online and made payment of 500 inr (Incliding security and top up). The reference number of the application is hfr380292. Since then there is no update.

The customer care number given is busy or not being attended. There is no way to contact hdfc fastag guys.

How can i get the update, if application not processed, can i get back refund of inr 500. I can visit toll plaza and get my fast tag mannually.

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Rutvik Parikh's [Complaint's author] reply, Nov 27, 2019

Dear sir
As per email received from your hdfc team there is mentioned that within 7 working days customer will receive fastag.
And after 7 days of application you mentioned that 5 more working days required to process for fastag.
Is that your way to make customer fool?
if it is required 7+5 = 12 days then why your team mentioned and give commitment to provide fastag in 7 days.
What is rubbish going on??
Is this your right way to treat customer??
Please clarify the above things and give justifications for the same.
It is very bad experience from hdfc team. till the date i have not received fastag.

Received Your mail for reference dated 15/11/2019

Your HDFC Bank Fastag Application
1 message
<[email protected]> Fri, Nov 15, 2019 at 2:47 PM
To: [email protected]
Dear RUTVIK PARIKH,
Thank you for the details! Your application has been received.Your application reference no. is HFR380292
Our representative will get in touch with you soon.
You will receive your FASTag in the next 7 working days. Contact 18001201243 for queries.