[Resolved] HDFC Bank — fastag - hdfc

Mohan Pranao

from Delhi, Delhi

Nov 28, 2017

Address: 560049

Website: www.hdfcbank.com/htdocs/common/fastag/pay-toll-online.html

I applied for a fastag for my vehicle on 21/11/2017. I got my online form generated and as requested i signed the copy of the form generated and uploaded to the url
https://grtprepaidcard.hdfcbank.com/Fastag/UploadForm.aspx

I paid rs.300 (Issuance fee and topup). My reference number got genrated for the form as hfr012584.

However i dindt receive any call back or message after i uploaded the final form to the web url provided above.

I tried calling customer care#[protected]. However no use as it keeps ringing all the time.

I really feel my money got looted and no response from hdfc bank on the same. Also the website dont take proper inputs from the user. I filled all the information on the online form. However the form i received after has only partial information on what i filled.

Really waste of time and money.

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Jan 5, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

HDFC Bank Customer Care's response Dear Customer,

Kindly email at hdfc.[protected]@sahaj.co.in or reach the Fastag Team directly at [protected] & [protected] for any further clarification/information with regard to your application.

-Manoj
HDFC Bank Customer Assistance