[Resolved] HDFC Bank — fastag - hfr008455

DBisen

from Mumbai, Maharashtra

Nov 21, 2017

Address: 560100

I applied for fastag from hdfc on 3rd of november. The process required me to download the form, sign it and upload kyc documents along with it. I completed all the formalities on the same day. However, today is 21st november and i have not heard or received any mail from hdfc regarding my fastag. It appears that i have been swindled with my 300 rupees. Nobody picks up the customer care number. I'm now left with no option but to re-apply for fastag. However, it would be good to know as to what happened to my 300 rs and if i will ever get my tag. My application number is hfr008455.

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Nov 27, 2017

Complaint marked as Resolved

One day after posting on this forum, I received three messages from HDFC stating that I have been assigned Fastag, 100 RS is credited to the account and lastly, that account has been activated. After 7 days i.e today, I received Fastag through DTDC courier.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2017

HDFC Bank Customer Care's response Dear Customer,

We request you to contact Mr. Sanjay - [protected] or Mr Ankur - [protected] for further status of your application

-Manoj
HDFC Bank Customer Assistance

Nov 23, 2017

Updated by DBisen Hello,

I'm not able to see any mail id or phone numbers to contact Mr. Sanjay or Mr Ankur. Can you please mail me the details.Many thanks

Nov 27, 2017

Updated by DBisen I after posting this complaint I got three messages from HDFC bank stating that Fastag has been issued with customer ID. Post that I got a message stating that my account is recharged with 100 Rs and lastly a message stating that my account is now activated. I received these messages on 22nd November, post that nothing. I have no clue what is next? Will I be receiving Fastag through courier package or I have to go to a branch to collect it etc? Please help.

Nov 27, 2017

Updated by DBisen Fastag received. The complaint can be closed. Thank you very much for the effort.