HDFC Bank — Fastag is not delivered

Fast tag for my application reference no. HR[protected] is not delivered yet. It was applied 15 days back and there was commitment to deliver it within 7 days.
However, fast tag customer id and wallet id is issued.

Customer Id is[protected] and Wallet Id is [protected].
Its disappointing that fast tag is not delivered and also there is no tracking process of status. The customer care number is not working. Such a pathetic service they are providing. They should be banned from this fastag providing service.