[Resolved]  HDFC Bank — Fastag registered no. Updation

To whom so ever it may concern,

It is extremely disappointing that a process that should not take more than 24hrs to complete is still pending for more than and month and 6 follow up calls and endless promises to get the issue sorted withing the next 24 hours.

Here is a cronology of my calls on ur helpline no. [protected]

1st call - 25th September 2020, spoke with sharukh and put in a request to update my vehical no. and my cell no... I was told the same would be done in 48hours.

2nd call - 9th October 2020, spoke with Riyaz and was informed that the vehical no. Has been updated but cell no. Is still pending due to some technical error and that it would b updated In the next 48 hours.

3rd call -- 16th october 2020, spoke to a lady and was told that it's still.not been updated and she would put in a request to expedite the same.

4th call -- 19tth October 2020, spoke with riyaz, same response as above and processing time line promised was 24hrs.

5th call -- 20th October 2020, spoke to Manasi, same response as above.

6th call -- 21st October 2020, spoke to Kaushalya, same response as above.

7th call -- 22nd October 2020, spoke to sharukh, same response as above... I asked to speak to the manager to try and understand what the exact concern was... Was out on hold for long and was later told no one is available to speak with. And was give this email id to write down my concerns.

The cell no. Registered on my account is incorrect... The no. Initially given was[protected]... Instead the one that is registered is[protected]. ...[protected]does not belong to me or anyone I know... Hence I have been constantly requesting for the same to be changed to [protected].

I got this fastag on January and since then I have been trying to get the no. Changed first by following up with the delaler ( modi hyundai, thane) for months and then directly with hdfc for almost a month.

It's extremely disappointing that such a simple task should take such a long time for such a prestigious organization to sort.

I request you to give this utmost priority and sort my problem immediately.

Thanks,
Akkshay Joshi.