[Resolved] HDFC Bank — fastag status not clear

anurag.thakur2017

from Delhi, Delhi

Nov 5, 2017

Address: Gautam Buddh Nagar, Uttar Pradesh, 201303

Hi,

I had submitted the application online for hdfc fasttag on 3rd november 2017.

My application reference number is : hfr008386
All the documents were uploaded online along with signed application.
Also, i had paid amount of rs300 online via credit card.

Since then i haven't been able to check the status of my application. Customer care number given by hdfc [[protected]]is really bad and nobody replies on that.

Also post submittal of application, neither i received any notification when i will be getting the fasttag or anything else needs to be done on my end.

Its sad to see that a good initiative by the govt of india is being wasted by banks. I am regular customer of hdfc from last decade but really have to say, the way fasttag initiative is being taken up by bank is not upto the mark.

Regards
Anurag

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Nov 23, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2017

HDFC Bank Customer Care's response Dear Customer,

Kindly share us your contact details so that we can assist you. Alternately, please email at hdfc.[protected]@sahaj.co.in or reach us directly at [protected] & [protected] for any further clarification/information if required.

-Bejoy
HDFC Bank Customer Assistance

Nov 09, 2017

Updated by anurag.thakur2017 I have sent an email to hdfc.[protected]@sahaj.co.in on 8th November but haven't got any reply back yet.
Also [protected] number comes switched off while nobody picks up the call on the other number [protected]
Its been two days I am trying these numbers but no reply.

I never knew getting fasttag online would be so much cumbersome else would never have applied from HDFC.

I am surprised that HDFC bank can't get my contact details on the basis of application reference number hfr008386 which was provided by the bank itself. I had submitted my contact details, even my home address there.

Regards
Anurag

Nov 23, 2017

Updated by anurag.thakur2017 Have received the fast tag...It was due to a technical issue on HDFC side.