[Resolved] HDFC Bank — for the reversal of balance debited but benefit not credited

saahab

from Delhi, Delhi

Aug 19, 2017

Address: New Delhi, Delhi, 110025

Website: m.aircel.com

I was trying to recharge my aircel mobile number: [protected] by rs.98/- using my hdfc debit card on date 17th august 2017 but my rs.98/- debited while recharge not successful. The transaction reference number is: jf[protected]

On contacting aircel, they replied that they did not receive the amount and for the reversal of this amount contact to bank.

I tried on the bank website but did not find any suitable option.

Please resolve this issue asap.

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Oct 6, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Aug 19, 2017

Updated by saahab I was trying to recharge my aircel mobile number: [protected] by Rs.98/- using my hdfc debit card ending 3276 on date 17th August 2017 but my Rs.98/- debited while recharge not successful. The transaction reference number is: JF[protected]

On contacting aircel, they replied that they did not receive the amount and for the reversal of this amount contact to bank.

I tried on the bank website but did not find any suitable option.

please resolve this issue asap.

Name: Mohammad

contact: [protected], [protected]

Verified Support

Aug 21, 2017

HDFC Bank Customer Care's response Dear Customer,

Request you to write to [protected]@hdfcbank.com along with card details/transaction details and registered contact dtls. Please mention Ref ID-TTU[protected] in the subject line for me to track ur mail & assist you better.

-Bejoy
HDFC Bank Customer Assistance

Aug 23, 2017

Updated by saahab Dear Bejoy,
HDFC Bank Customer Assistance

I have sent you ([protected]@hdfcbank.com)an email please respond. Also aircel representative spoke to me and is asking me to provide Payment gateway Identification number (PGI)???