[Resolved]  HDFC Bank — Forged signature and wrong promises

Address: New Delhi, Delhi

Dear all This is to bring in your notice and to take action that a Life Insurance Policy of HDFC life is sold to me with fake commitments and with doing material alteration in the information provided by me in the policy forms through forged signature of mine.Policy Details are: Policy no. 16153603 Client Id. 62042998 Policy Holder Piyush Gupta Date issue 9th July 2013 Below are the images of both forged signature for your reference. You can also check the complete scan in the attachment. Image No.1 (Page No. C2) Image No.2 (Page No. C2) The whole story is that I have received a call from Ms.Seema from mobile no.[protected] in the month of July last year. She inquired me that if I had suffered by any loss in any of the life insurance policy of any company. I told her that yes, I had a policy of Aviva Life Insurance in the name of my father, in which I had to bear a loss of Forty Thousands Rupees Approx. at the time of surrender. She said, sir IRDA have take an initiative that if anyone who has suffered by that type of loss by any insurance company, we will refund the amount of that loss after a period of nine months, but the only condition is that you have to take a life insurance policy from us of at least three Years PPT. You will receive all the related documents containing the information like the committed amount of refund, the date of refund (that would be of after nine months date as per her) etc. after taking the policy. In good faith of that much big and reputed brand name like HDFC in the finance industry I got agree for that and told her to proceed further. She send me a person to collect all the required documents and a cheque of Rupees Fifteen Thousand Only. I filled all my personal details along with the period of the policy that was three years and a cheque fav. HDFC Life Insurance, but when I received the policy documents I found that there was a alteration in the policy documents on the Page no.C2 (left hand top corner) in the column of Term (Years) of the policy. In which the term was changed from three years to ten years and on this alteration there was a forged signature of mine at two places on the same page highlighted in the image above. Immediately I called Ms.Seema and informed her about the same. She asked me to give some time and after few days when she didn’t call me I called her back and she accepted that, there was a forged signature but also request me not complaint for the same because this is a question of my job. She gave me a solution that she will issue me a letter of cancellation of this policy and we will issue a new policy in place of this in which the PPT will be of three years only. But after that most of the times she does not pick my call, and if she picks my call she always give me different excuses like I am out of the station or the concerned signatory is not available give me some more time, But till now I have neither received her call back till then nor any letter/document in this regard. I have received her last SMS on 28th Nov 2013 that “I am sorry that I am unable to respond ur call as I am out station. Kindly give me this week to return and then I would get back to you on my own. I am Sorry for the inconvenience caused.” I request you to please take this matter on priority and take the appropriate action and give me a satisfactory resolution.