[Resolved]  HDFC Bank — Forgery sign by HDFC Employee

I have joined as a software employee for a MNC company, where HDFC bank was provided as the salary account. I had to then choose HDFC bank and I have signed the documents for opening my salary account.
Later after 1 year I have noticed that without my knowledge or concern Demat account and trading account was opened and when I checked the detail documents which I signed for opening the account while joining the company, the signature was not mine on demat form. clearly the signature doesn't matches with mine.
The same day I went to the bank regarding the issue and they had raised a complaint, its been 2 months since there is no response, however demat account was closed but the money which HDFC has deducted from account on the name of demat charges is not yet reversed. The bank demat manager is giving lame reasons for this issue and asking me not to complain to anyone.
Doing forgery of signatures that too by a bank employee is much offensive issue, if the bank employees them itself does this then I really doubt if our money is safe?

Following are the details of complain raised
Case no: 12196902
Date of complaint: 06/08/2020
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Aug 6, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 06, 2020
HDFC Bank Customer Care's response
Dear Customer,

We understand that you have also raised your concerns at ESCALATION - EMT vide Reference Number[protected] and they have responded to your concern through E-Mail dated Friday, August 14, 2020, 12:38 PM.

If you are not satisfied with the resolution, you may write to our Grievance Redressal Officer Ms. Punam Umesh Naik at HDFC Bank Ltd., 2nd Floor, Zenith House, Mahalaxmi, Mumbai 400034 or E-mail at grievance.[protected]@hdfcbank.com.

-Zubin
HDFC Bank Customer Assistance
 
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