[Resolved]  HDFC Bank — Fraud calls

Hi, i have been dealing with fraud call for last 3 days.

6th august: received a call from +[protected] : the lady gave me a policy number of classic assured policy purchased in 2012. She even sent me a message from the same number; giving policy #; application number; value of prm: 50k; current value: 1, 08, 450.4. She aske me to immediately speak to rm mr sanjay singhania. Attached : photo - 6th aug

7th august : she called again and reminded that monday is the last date:

10th august: i called mr sanjay at number[protected]. He said that he is from hdfc and rm for my area. He told that my policy is under termination and i have 2 options. A. To terminate and collect 5000/- b. To settle it by buy getting approved by irda to invest in another policy worth 1lac. Then hdfc will help move the current value amount to new policy and i can terminate all and get 2.08lacs back. He said he will get me irda approval by evening and someone will contact from another insurance agency. He sent the irda approval code in the evening : photo - 10 aug

10 august: just to be safe, i called hdfc call center and learnt that it was all fraud and there is no policy with that number. But i continued to engage with these guys

11 august: i told sanjay that i got the code. What next.in 5 minute i got a call. Person said that his name is: rajiv malhotra. His number was +[protected]. He said he is calling from bharti axa. Asked for the irda code... Which i provided. He wanted all the kyc details. I asked him to share it on whatasapp. All conversations are in 11th aug photos. He is still insisting to send him the kyc document by whatapp before he shares the policy link. Which obviously i am not going to do.
+6 photos
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Aug 5, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2020
HDFC Bank Customer Care's response
Dear Customer,

We request you to visit below link and submit complete details of your query along with your registered mobile number and existing policy details for further assistance https://bit.ly/2Lzhyn3. Please mention reference number TT[protected] along with the requested details for us to help you with the solution

-Nadia
HDFC Bank Customer Assistance
 
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