[Resolved]  HDFC Bank — fraud — lost 14000 — debit card — personal

Dear hdfc bank team,

I would like to inform you that i had made an complaint on the date of 22nd feb 2017 and still i am waiting for the complaint stats but i don't know what is doing hdfc bank escalation department almost 9th month has been gone but my problem is not resolved.

I am sharing with you my all details regarding this problem and as well as i will also telling you one more time what happened with my on the sate of 22nd feb 2017.

My complained no is :- mumc[protected]

What happened with me on the date of 22nd feb 2017

1:- this is my first mail which i was sent you on the same day please check.

​i would like to inform you that, date 22/2/2017 in morning on 9:10 am i was going to withdraw money from (Corporation bank atm) atm​, ​ but ​i was ​unable to withdrawn due to balance not available in that atm, after checking other (Union bank atm) atm​, ​ but again same issue, then i was withdrawn money from another bank atm (Hdfc) amount was 2000 from aya nagar and i got confirmation message after withdrawing the amount.

​​but problem started

After some time (On 09.11.09 am) i got the message of withdrawn rs 4000 from (Corporation bank atm) and 10, 000 from (Union bank atm) and 2000 (Hdfc atm this is correct and rest i have not withdrawn)
And i checked the balance it was rs.33890.10 rs before and it straight showing rs 17890.10. I suspect this as a mis-transactions from the bank side or due to any security failure of the hdfc bank.

I have complained to the bank and blocked all my cards and accounts and they provided me a complaint
​​reference id - ​​mumc[protected] and i have also done fir.
They told that it will take at-least 15 days for the investigation,
I strongly believe that it happens due to their very poor security of atm and online banking services only. Please help me.

My account details are:
• name: jitendra kumar shah
• account no: ​​[protected]
• customer id:46358054
​​
• type of account: savings (Salary account)
​mobile no - [protected]​

​important notice:- ​

Now the thing is that, who is the responsible for the same issue and could you tell me that, how many days you guys will take to resolve this issue its not a small amount rs.14000/- for a middle class family.

2:- i am requesting you please refund my amount rs 14000/- asap other wise i will go to the court and i will make fir against to hdfc bank.

3:- i have already visited to the hdfc bank branch and they told me your problem will be resolve from mumbai head office and then i was sent the mail to their also but nothing happened.

4:- i am requesting you to the rbi officers please check to this issue and resolve my problem asap and refund my money back to my bank account rs. 14000/- asap. Because i can't wait for more because i am waiting for the same from last 9 month.

5 :- you know that 9 month is more for born a child but its not enough for you to resolve my issue so please can you tell me what is your speed to resolve my issue from your esclation team.

6 :- i got a call from hdfc bank and they told me the will show me the videos of the atm machine for the satisfaction but that this was also not done and still they are searching to this video.

7:- what kind of services you are provided. Can you explained me.

Most important point:-

1:- can you tell me how can is possible to withdraw the money from two different bank atm machine within 7 seconds. Is it possible??

If yes the prove it. Because if balance was not available in the atm machine then how can we withdraw the money to that atm.

2 :- i have already shared the police complained hard copy and soft copy also to the mumbai head office.

Now what is the result of that.

3 :- why are you guys are not updating me about this, that what happened to my deducted balance and when you will refund my money back.
Now you have to refund my money with interest which was deducted from my account and you did not refund me.

Then you should return the money with full interest.

If do you need any information the please arrange a call back from your sr. Person who will be able to listen my problem properly and resolve it.

4 :- if you will not resolve my problem within 48 to 72 hrs then i have to escalate the issue on social media and i will also send an email to the pmo regarding this.
Because its not a small amount of me. Its my salary of one month.

5:- i will also make a complained in consumer court.

I am sending you the all message and attachment related to this case, please check in the attachment file.

And please resolve my issue, not try you have to do this other wise i will show you in the court.
I was waited much more days but now that's enough. I cant wait for a single moment.

Please i am requesting you guys please refund my money back asap. Please...

My details are in below.

Name:- jitendra kumar shah

Account no ;- ​[protected]

Customer id:[protected]

Branch name:- sec 14 gurgaon haryana

Mobile no:- [protected]

Alt no:- [protected]

Email id:- [protected]@gmail.com

Please find the attachment in below.

Thanks & regards

Jitendra kumar shah

[protected]