| Address: 560076 | | Website: www.hdfcbank.com |
Ref no: MUMC[protected]
My ATM card was fraudulently used to withdraw INR 43200 ( 40K + 3.2 K) on 14th March at Powai, Mumbai. However I am based out of Bangalore and have never used the card in Mumbai for any transaction from Feb 2016.
I have raised the concern with HDFC and haven't heard nothing from them since then. I have been repeatedly following up with them, however the customer care refused to transfer me to any relevant department, in spite of submitting all relevant documents (FIR, debit card, transaction dispute form) as asked by HDFC.
As per the RBI regulations, no ATM machine should dispense more than 20K at one go, however this particular ATM has dispensed 40K in one shot.
I am sure all the ATM machines are equipped with monitoring devices and as such it should not have taken HDFC so much time to check the details, given they have the transaction date, time and ATM ID on their systems.
Since HDFC has disabled my ATM card and internet banking, I am unable to perform any transaction. I need the issue sorted with immediate effect and the my money refunded to my account.
I am not sure how can my card be used without my knowledge to withdraw an amount in excess of permissible limit at one go.
Attached are all the documents submitted to HDFC.
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