| Website: www.hdfcbank.com |
Dear sir,
This is to bring to your kind notice that on 29th april’20 early morning a call came from a person (Mobile no. [protected]) who said he is an agent of paytm mr. Sunil verma & asked me to install few apps like quick support & team viewer in my mobile. Then he asked me to transfer rs10 to my paytm through my credit card. Once i did rs. 10 transaction to my paytm then suddenly i found there is transaction of rs.1, 000, 00 & then rs.48, 000 from my hdfc credit card, no: [protected].
Please find below sms which i received after transaction.
[08:29 am, 4/29/2020] swastika chakrabortty: alert: you've spent rs.1, 000, 00 on credit card xx5912 at raz*digital gold india on[protected]:08:28:58. Avl bal - rs.49378.07, curr o/s - rs.100621.93. Not you? Call [protected].
[08:39 am, 4/29/2020] swastika chakrabortty: alert: you've spent rs.48, 000.00 on credit card xx5912 at raz*digital gold india on[protected]:08:38:16. Avl bal - rs.1378.07, curr o/s - rs.148621.93. Not you? Call [protected].
Immediately within 5 min of transaction, i called hdfc customer care to intimate the dispute transaction & block the card. I received below sms from hdfc bank within 10 min.
[8:52 am, 4/29/2020] swastika chakrabortty: dear card member, this is to confirm that your hdfc bank credit card ending *5912 has been blocked for security reasons.
I have also filled up dispute form provided by hdfc bank & raised dispute complains to hdfc bank on the same day, 29th april’20 at 12.16pm. Dispute case no: [protected]. Dispute reference no: 'hbl=[protected]' which i received on 29th april’20 at 12.25pm
I have also reported this incident to national cyber-crime cell on 29th april’20. Please find attached reference letter. I had also lodged a gd in local police station. Kindly take necessary action against this cyber-crime to refund above transaction amount.
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