| Address: Chennai, Tamil Nadu |
Hi,
On 23.12.2017, i made a transaction of rs. 10 using my debit card, as i got a call for the process fee from shinejobs.com. I entered only my debit card number and mobile numer to receive otp. The tranaction failed. I have not entered my
Pin number /otp / amount. But receive a message automatically that, rs.20000 gets deducted along with otp. All this happens on saturday afternoon.
Now the amount is deducted without atm pin or otp being used.
On 24.12.2017 afternoon, my password and user id, has been reset, without my knowledge. And i see the unread messages sent by bank in the late evening, as i was travelling.
On 26.12.2017 morning an rtgs for 2, 00, 000 has been.
During all these activities i try to contact the bank through callcentre, as that is the only unique way one can contact the hdfc bank. I couldnt visit the bank due to govt. Holidays, the banks are closed and sunday all the ipin and password has been reset, without my knowledge.
By the time i contact the bank on the next working day, the rtgs has been performed and i am not able access my account.
After the complaint to the bank and police, the bank doesnt respond properly. I had to continously follow them with the personal banker with whom i only could talk, after making several calls.
After which, i receive 2 mails and 2 calls for formality sake, for records..
And final one to close the case after one month, stating that i have compromised my personal information by uploading my resume in shine jobs.com, due to this the fraudulant activity has happened. And i have shared the otp to complete this fraudulant transaction.
Instead i claim that the bank has shared my details for fradulant activity, as they have my personal details too and they are ones' who generate teh otp and pin number. Due to security breach my account has been used for this fradulant transaction.
Finally there is no reversal of money. And the response is very useless, and end the onversation saying that enquiry is going on.
Request you to help receive my money from bank because, i entrusted my money with the bank, which they have failed to do.
Razia sultana. A
Chennai
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