HDFC Bank — Fraudulently charged by HDFC

Dear Concern,

On date 10 Nov 2020 Without carrying the fastag i got charge in toll plaza sms attached for reference,
Even the fastag activated today i.e. on date 11 Nov 2020.
I have paid in cash at toll plaza receipt for the same attached ticket no. 1654404 dated 10 Nov 2020.

I am surprised without carrying fastag which is inactive i had charged toll amount even i had paid in cash.

Kindly justify for the same and revert the amount also.

Below is my fastag and wallet details.

RFID: [protected]

Wallet ID: [protected]