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HDFC Bank — full cashback not received

I purchased a samsung refrigerator with payment through hdfc. My total cashback amount was 1848 but received only 1200. Now samsung representative told to takeup with hdfc bank, but they not respond. Kindly resolve.
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    +91 22 6160 6161
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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