[Resolved]  HDFC Bank — Fund transfer

Address: 110070

I am Gaurav Karki an existing Account holder of HDFC Bank A/c no.[protected] Branch:Amar Colony. This is regarding the fund transfer which was done in my account from my Brother's from Bank of Baroda through "UPI PhonePay App" on 6th April 2017 of Rs.17000.
The amount was not credited to my account instead it was wrongly credited to some other account no.[protected] of Ram.

For which i made so many calls and also visited Branch but in Branch the first executive i met said that the Account (No.[protected]) is closed long back and amount would have been credited to Bank's Dummy Account and asked to meet Cashier.
But Cashier said it's not in Bank account and Bank Manager said that it has been Credited to A/c no.[protected] of Ram and after withdrawl account got closed on 11th May 2017.

I assume in my case either Bank can request Beneficiary (Ram A/c no.[protected]) for transaction reversal or share atleast his contact details so that he/she can be contacted for wrong transaction, but no help is being provided from bank.

So, the whole story seems to be made up as Bank is giving different statements and not cooperating with me on getting my money back, also the money might be with Bank as there is no proof that Beneficiary Ram withdrew amount from his account and got it closed.

I request you to please help me in getting my money back as it was not intended to be transferred to the above mentioned account(No.[protected]). If Bank fails to cooperate i would be forced to take legal action and raise complaint in consumer forums.

Please revert asap.