HDFC Bank — Harassing about credit card payment with five times the principal amount

Address: New Delhi, Delhi

Date-22-April-2016

Some person called me naming Sub Inspector Sultal claiming to call from Delhi Police Head Quarters said that he has some non bailable warrants issued in my name from Delhi High Court and I would be arrested and presented in Court.
I asked the details about the case and warrants to which he said he has no knowledge about the case and said don't try to fool me and you must have received the notice.
But I have not received any Legal Notice from any Court . Then he gave me some mobile number of Adv Arvind Aggarwal and said his number is attached to the warrant and also asked me to call him and know the case details and also gave me some warrant nUMBER (NBW501/15).
Sub inspector confirmed my address and said are you staying on the same address to which I replied that why would I change my address when I am not at any fault.
He asked me to call Adv Arvind Aggarwal and then call him back or else I would be arrested.
I then called on Arvind's number and some Neelam answered the call saying that she is her assistant and then told me that Ihave not made credit card payments so a warrant has been issued against me and again warned me that Police will come at my place and arrest me.
I told her that so many times I have asked the bank to take the principal amount from me to which they denied and froze approx 4500 to 5000 INR from my account. Arvind also called me up after that and said you nare denying to make payments to which I said is not trueand asked him to let me clear what the exact matter is but he said his words and then disconnected the phone.
Then some recovery agents also came to me and forcefully told me to pay 36000 instead of just 8000 INR to which I said I cannot pay this large amount and requested them to please take the principal amount and this I have been requesting since approximately 2 years to which they replied very badly and in very abusive manner over phone and self.
and today again on[protected] they are harrasing me to pay 31000 or else they would get me arrested to which I again replied that I never said that I am not denying to make payment but i cannot pay Rs31000 of Rs8000 to which he said 23000 is the penalty of not paying on time.
Later, Advocate Arvind Aggarwal has called me three to four times after that and Sub Inspector Sultan has also called me thrice after the first call and is forcing me to call Arvind and settle the amount in 2 hours or else he will send cops from Ludhiana to make arrests.
At last Adv Arvind has warned me over phone that he will get me arrested or I will have to agree to the recovery agents and pay whatever they are asking for.


Phone number from which Sub Inspector Sultan Called is [protected]
and the number he asked me to call on and talk to of Advocate Arvind Aggarwal is [protected].
Last call I received from Adv Arvind is from [protected].
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HDFC Bank customer support has been notified about the posted complaint.
 
1 Comment

Comments

Dear Customer,

You can write to us at [protected]@hdfcbank.com along with card details, registered contact details and above mentioned concerns. Kindly mention Ref ID- TTU[protected] in the subject line. We will take it up on priority.

-Anay
HDFC Bank Customer Assistance

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