[Resolved]  HDFC Bank — harassment by hdfc legal department

Address:Pune, Maharashtra, 411004

This is regarding phone calls am getting from legal department. My brother had a personal loan from hdfc. Instead of calling him directly, legal team is making call to references saying he had missed to pay the installation so inform him the same. Why? Why are they troubling references?
I was patient at start but after that they started calls monthly saying the same. I asked the ladies on other side instead of bothering references directly call the loan holder but then they were not at all ready to listen and started taking some random names from the locality that we will notify this and that person. Even once lady called me just to say we will send notice to this person and cut the line, she is not ready to tell her name. Why should not i file a case for mental harassment against legal?
I am getting calls from this no -
Can somebody take any action?
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Nov 20, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 13, 2019
HDFC Bank Customer Care's response
Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details and complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance
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