[Resolved]  HDFC Bank — harassment by recovery agent | abusive languages | goons tactics

Address: Allahabad, Uttar Pradesh, 211011

Hello,
I am credit card holder from hdfc bank, r/o allahabad. I am working with an it company in delhi. However, due to stable financial condition, i decided to afford a credit card from hdfc bank in 2016. The limit offered me was 50k, i used the card and pays the emi's continuously until feb 2017. Almost a year, unfortunately, i lost my job, due to the recession and was unemployed for 4 months which really hamper my financial condition i was broken down at that time.
Due to this, i was not able to pay my emi's which result in the outstanding amount of more than 48k including interest and late fee charges, in the month of august 2017 i got a new job and i tried to recover my financial stability.
I know i took the debt from the bank and i have to pay this amount. But what if the bank hand over my details to the third party and they are now threatening me and harassing my parents.
What is this, which law and rule ask the bank to threaten the family members, what kind of practice it is? My parents are old age, suffering from a heart problem, unfortunately, if something goes wrong who will be responsible.

I had a word with ravi asthana, third party collection agent from allahabad, he tried to bullying me over the phone, shouting and yelling like an animal and forcing me to pay the money in one shot. I still ask him to give me the relief and i can pay outstanding in emi's (Already in bank rule).

I request t hdfc bank please stop practicing this nasty activity. I am very straightforward. If something goes wrong with my parents i will sue your happiness, i can directly go to supreme court or higher police officer, rank ips, sp, commissioner as well.

I am reachable at +91-[protected], please if someone wants to help me, feel free to reach me out.
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Dec 29, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 28, 2017
HDFC Bank Customer Care's response
Dear Mr. Ali,

This is with reference to your concerns raised regarding your credit card account. In this regard, you may look forward to receiving a response on your recorded email ID in 3 business days and request you to bear with us in the interim. In the event you seek any further clarification regarding your card account, please feel free to write to us at: [protected]@hdfcbank.com. Kindly note the query reference number for this correspondence is [protected].

-Manoj
HDFC Bank Customer Assistance
 
1 Comment

Comments

When i downloaded historical account statement of nre SB account of myself noticed that In the previous financial year bank has deducted a sum of rs 11000 as TPT fees through online transaction without any prior notice or intimation.

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