[Resolved] HDFC Bank — Harassment Calls from HDFC Credit Card Collections

Sandeep Kumar Tripathy

from Mumbai, Maharashtra

Jul 8, 2017

Address: Mumbai City, Maharashtra

Website: www.hdfcbank.com

Sanjeev Arora in my distance relation applied for HDFC Credit Card in Mumbai and gave my phone number as reference. I never received a verification call and the card was issued. He misused the card and is now out of India. I am not even in touch with that person. For last couple of months, I am receiving calls every now and then from the bank inquiring about him. I have shared the contact number I could find for him and have requested that I do not have any further information and not to call me again. I am still getting calls sometimes when I am in some meeting or working or at home or sometimes even when in hospital. This is becoming very irritating and this is not my fault that HDFC saved my number as reference without verifying with me. For last few times, I am getting the call from Shanti Goswami from +91 [protected]. I need my number to be removed and no more calls in future for Sanjeev Arora.

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Aug 23, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2017

HDFC Bank Customer Care's response Dear Customer,

Request you to write to [protected]@hdfcbank.com along with the number on which you have received the calls & from which number, date & time of call, staff details and your contact details. Please mention Ref ID- TTU[protected] in the subject line for me to track your mail & assist you better.

-Bejoy
HDFC Bank Customer Assistance