[Resolved] HDFC Bank — Harrashing by telecaller

[Resolved] HDFC Bank — Harrashing by telecaller

S Shailendrajjn from Mumbai, Maharashtra Aug 18, 2020

I have been harassed by so called hdfc bank telecallers (They claim so) regarding personal loan. I have been putting these callers in my blocked list for so long. I also request the telecallers to stop calling on my number. But it still keeps coming, and with an even higher frequency. It is affecting my daily routine. Calls come at any time, when i am resting on weekend or on weekdays while i am in some important meeting or waiting for an important call, or even driving. Its a big nuisance in my life. Situation is going out of hand. High time that it stops. I request the competent authorities and hdfc bank organizations to bring some relief by curbing these unnecessary and nascent callers. The mobile nos. Are [protected] & [protected]. Was this information helpful? No (0) Yes (0)
Aug 13, 2021 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Aug 19, 2020 HDFC Bank Customer Care's response Dear Customer, The registered telemarketers have been allocated 10 digit numbers of "140XXXXXXXX" number series for ease of identification. It is possible that the calls to you are in the nature of cold contacts by freelancers who acquire telecalling databases from other sources. In such situations, the cause for action lies exclusively with the affected parties who have the right to lodge a formal complaint with TRAI within 03 days of any violation similar to what you have experienced recently. As a corporate entity, our Bank is compliant with all directives, regulations, and laws of the land and we have set in place substantial controls over telemarketing activities. However, it is beyond the scope of our control or authority to identify such freelance agents and bring charges on them. Only the affected parties have the right to take up the matter by lodging a complaint to their telecom service provider so that the matter can be taken up as per the provisions of law. -Nadia HDFC Bank Customer Assistance
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