[Resolved]  HDFC Bank — HBL=[protected] Credit card complaint

Hi All,
I had made the wrong payment to my Credit card. Instead of giving the acct number
card ending 8013 . I have paid into account with a card ending 8019.

I have sent the documents (Indemnity form with wrong payment details, bank statement, and Bill desk screenshot) in mail multiple times
It has already been more than a month and I have been patiently waiting for a response for the wrong payment done but I haven't heard anything from you.
I agree it is my mistake .And the wrong payment done amount is huge and no action till now, so I'm very disappointed with HDFC with the slow service you are providing. I have been a customer of HDFC from few years now. and I have been doing my payments on a regular basis. But seeing this kind for ignorance I no longer want any service from HDFC and want to cancel my Credit card. Please take necessary steps.
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Aug 6, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 22, 2020
HDFC Bank Customer Care's response
Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 5 working days. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us.

-Nadia
HDFC Bank Customer Assistance
 
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