[Resolved] HDFC Bank — hdfc atm money not dispensed but amount debited from my account

komala.k.

from Bengaluru, Karnataka

Aug 10, 2017

Address: Bangalore, Karnataka

HDFC ATM — Money not dispensed but amount debited from my S.B. account No: [protected]

on January 11, 2017

I am komala, having account in Allahabad bank, Hanumanthanagar branch. @ 5.30 to 6.30 pm ON 11th January 2017. I tried withdrawing money from HDFC ATM in chamarajpet, 7th cross between 3-4th main of Rs. 4, 000/- (4 transactions @ Rs.4, 000/- each transaction). from 1st transaction I have not received money from the machine but the amount got debited from my account. I did not know how to get back the money. Can any one help the procedure to get my money.

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Sep 11, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2017

HDFC Bank Customer Care's response Dear Customer,

With reference to your complaint regarding a debit placed on your Allahabad savings account in spite of non dispensation of cash from an HDFC Bank ATM. Please follow the below process for claiming the funds:

1. Submit a complaint /dispute letter with the issuing bank [ i.e Allahabad Bank ] branch where you hold the savings bank account.
2. The issuing Bank will then raise a charge back dispute / query on us (HDFC BANK) seeking the disputed transaction status.
3. If the transaction stands valid as per your claim, the funds will be returned to the issuing bank, which would be credited to your account by your respective bank.

Assuring you of our best services always.

-Anay
HDFC Bank Customer Assistance