HDFC Bank — Hdfc bank ach debit return charges

HDFC Bank — Hdfc bank ach debit return charges

I have salary account with hdfc bank. I have started with sip in mutual funds on Wednesday of every Month But Suddenly have been charged ACH debit return charges of Rs 531 and Rs 590 on 27 Oct 2021 for a single transaction. Also I have requested to cancel this ACH at least 2 weeks before 27th Oct 2021.

I would like to know why these charges are levied on a cancelled ACH. What are these charges for! Why are they so high. It is not a debt i have to pay. It is sip.

HDFC bank has to return this money. There was no intimation from the bank/mutual fund AMC on the consequences of not keeping sip amount in account though the ACH has been cancelled in advance.

Please help me resolve this. People are losing trust in public banks and now these banks also!!!. Although it doesn't make a difference to hdfc bank for sure, but i will close my account if it is not returned. If auto debiting is a service you provide as a bank, then it is your duty to inform me on the charges for the same and also stop the ACH as and when I ask to do so. Heights of fraud. Also You must give me a warning that if funds are insufficient you will be charged. Nothing was there.

Please please help me resolve and return my money at the earliest

HDFC account no [protected]

Thanks and Regards
Rambabu
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HDFC Bank customer support has been notified about the posted complaint.
Nov 24, 2021
Updated by Vegulla Rambabu
Is there any update on this.

Regards,
Rambabu
Dec 08, 2021
Updated by Vegulla Rambabu
Irresponsible and illogical justifications are given by HDFC.

We wish to inform you that presentation of transaction is purely depends upon user/beneficiary company.

Does this mean the beneficiary can present a transaction as and when they want to?
Dec 14, 2021
Updated by Vegulla Rambabu
No action taken till now. There is no response except the below statement.

"We wish to inform you that presentation of transaction is purely depends upon user/beneficiary company."

Regards, Rambabu
 
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