[Resolved]  HDFC Bank — Hdfc bank auto loan

Address: Gurgaon, Haryana, 122001

My loan account no is: 37250000

I have applied for loan amount of rs. 300000/- @ 9.65% rate of interest. Along with that i have applied for loan suraksha worth rs. 6561/-. After that my loan amount is supposed to be rs. 306561/-.

But when i got the repayment later the loan amount is showing rs. 325511/- because your auto loan manager mr. Bonta prakash rao added a gps tracker of rs. 18950/- into my loan account without my consent.

I have given complaint to "[protected]@hdfcbank.com" & "[protected]@hdfcbank.com" but till now i have not got any resolution the extra amount is not removed from my loan till now.

Even on 27th feb 2016 i have received a mail from "bontaprakash. [protected]@hdfcbank.com" stating that the amount of gps tracker will be refunded into my bank account within 7-10 working days.

Pfb the screen shot. But the amount is not credited back into my account till date.

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I really appreciate the services of hdfc bank but this time i am really disappointed by the behaviour/attitude of your employee mr. Bonta prakash rao. I had a lots of conversations with him & every time i humbly requested to refund the amount but always he said that it is under process & it will take some time. I am really frustrated with procedure & now i am bound to write this mail to you.

This is only the reason i have not paid the instalment of april & may 2016. My cibil score is getting affected just because of mr. Bonta prakash rao.

I am from a lower middle class family. I am working in a private company & it was a big dream of mine which i have fulfilled to buy a small car. I don't have so much money to waste all these things. Please try to understand my pain. Hope you people can understand what is the situation i am going through. I humbly request you to please investigate the matter & refund my extra amount rs. 18950/- into my bank account so that i can pay the overdue instalments.