HDFC Bank — hdfc bank cashback not received

I purchased hp laptop from vijay sales maninagar branch, ahmedabad on 22.01.2020. At the time of purchase we have been told that there is the scheme of 10% cashback on hdfc credit cards and i also received the sms for the same advertisement. Cashback was supposed to be received within 90 days. But now its been almost 4 months i. E. 120 days and still i haven’t received the cashback of 10% on my purchased amount.
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 08, 2020
HDFC Bank Customer Care's response
Dear Customer,

We wish to inform that the cashback for eligible transaction will be credited within days after the completion of the prescribed protocols to curb the spread of COVID19.

-Nadia
HDFC Bank Customer Assistance
Jun 10, 2020
Updated by nisargtrivedi
I purchased hp laptop from vijay sales maninagar branch, ahmedabad on 22.01.2020. At the time of purchase we have been told that there is the scheme of 10% cashback on hdfc credit cards and i also received the sms for the same advertisement. Cashback was supposed to be received within 90 days. But now its been almost 4 months i. E. 120 days and still i haven’t received the cashback of 10% on my purchased amount.
 
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