[Resolved]  HDFC Bank — HDFC Bank Cheque not cleared in time and last complaint not yet resolved

Address: Bangalore, Karnataka, 560102

Website: www.hdfcbank.co.in

I have a savings account in HDFC RK Salai branch. I had a salary cheque of certain amount given by my Company dated 2nd May 2017. I rushed to nearest branch before 2 pm of 2nd may. In order that the cheque should get cleared by next day evening.
Since its a savings account, the cheque given to my company were suppose to be presented on 3rd may 2017. I had my HDFC loan deducted from my account of certain amount on 4th may, But I was surprised when I checked my account that I do not have enough balance in my account. I called my home branch & was surprised to hear that the cheque was sent for clearing on 4th may.
This is really a carelessness from your staff for which I suffered & such type of excuses are not accepted in transactions.
If any such mistakes happened from any of your account holder, you are ready with a chart of charges to be recovered from your customer.
Now you are applying fine for the loan cheque bounce from my saving account.
Even after several request and clarifications that the mistake was happened just because of server problem, no one from your end was interested to resolve my complaint and reverse the amount.
Please let me know what action you are going to take against that branch and I also request you to reverse my amount debited before this ( amount was transfered to your bank from your bank but not credited to your bank due to your server problem & cheque was returned for the reason of insufficient fund). This time I will forward this complaint to consumer forum if I am not getting solution for this complaint as well as last complaint filed with you.