[Resolved] HDFC Bank — HDFC bank credit card smartpay

Jijoshi

from Kodinar, Gujarat

Aug 24, 2020

Address: BCT - Muldwarka, Mechanical Dept,Ambujanagar

I have activated smart pay through hdfc bank credit card for paying my insurance policy. The amount for my policy number HDFC life 90562776, was deducted on 11.08.2020, against transaction number TXHC8712, but it not deposited to insurer till today insurance agent are keep calling me that your policy due date was 20.08.2020, but they have not received any payment.

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Aug 9, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2020

HDFC Bank Customer Care's response Dear Customer,

Kindly note, we are operating with limited staff as part of the preventive measures for COVID-19. This may result in a delay in our response to your email. Our Customer Service Executives will respond within a maximum of (7) working days. In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.

-Zubin
HDFC Customer Assistance