HDFC Bank — hdfc bank - didn't receive cash back on iphone 11 purchase in december 2019

I was entitled to receive 6000 rupees cash back on iphone 11 purchase within 120 days. I bought it on 21/12/2019. I have already crossed the cooling period, but i am yet to receive the cash back. Please expedite to resolve this problem.
I bought it from reliane digital, phoenix mall, chennai on 21/12/2019.
Hope this problem will get resolved and will receive the cash back as soon as possible.
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 29, 2020
HDFC Bank Customer Care's response
Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
May 03, 2020
Updated by sunilkumarsahu404
Hi HDFC bank, I have created a ticket but didn’t get any resolution yet. Please help ne in resolving this issue.
 
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