[Resolved] HDFC Bank — hdfc bank fastag application - reference number : hfr01117388

nikita2906

from Mumbai, Maharashtra

Dec 18, 2019

Address: Pune, Maharashtra

I applied for hdfc fastag on 15/12/2019 through the online portal and made a payment of rs. 500. I uploaded a copy of rc since then there is no update.
The portal said that i shall receive a pdf on the registered email, but there is no sigh of it yet.

The reference number of the application is hfr01117388.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended. It just plays the music even when the call is connected after so much trouble.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates.

Please update on the status.

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Dec 29, 2019

Complaint marked as Resolved

The bank did respond to thr complaint that I registered. I also received the credentials from the bank and the actual product within 10 days of registering the complaint.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 15 working days from the date of wallet creation. The dispatch details of the tag will be shared with you via SMS.

-Manoj
HDFC Bank Customer Assistance

Dec 18, 2019

Updated by nikita2906 Hi,
I haven't received any mail regarding the wallet creation.
Neither have I received the FasTag credentials.
There has been no communication from HDFC on the registered mail.

I only received a text msg saying :

UPDATE: FASTag application HFR01117388 was successful.
You will receive a PDF on registered Email ID and FASTag in 7 working days.
For details, call [protected]

Please update