[Resolved]  HDFC Bank — hdfc bank fastag application reference number: hfr350782

Address:4/Savasadi Sadan, Bhavnagri Street,, Vanki Bordi. Opp: Darji's Wadi Lane, Shahpore, Surat, Gujarat, 395003

I applied for fastag on 10th november 2019 through hdfc bank making an online payment of 500 rs. The application reference number for the same is : hfr350782.

After the approval it was mentioned an email was sent on my registered e-mail id which happens to be [protected]@yahoo.com also a representative will get in touch soon and will receive the same within a week.

It's been more than a week and i haven't received an email or my fastag and neither of the representative have contacted me.

I contacted hdfc bank and they told there is nothing they can do and i need to contact fastag company. The fastag's customer care number given is busy or not being attended. I even raised the complain on 19th nov by mailing on support. [protected]@sahaj.co.in but havent got any response what so ever from anywhere.

I have been a royal customer with hdfc bank since years but this scenario really shook me up as the bank and the fastag company are not ready to entertain.

It's a request to suggest me a way out.
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Dec 6, 2019
Complaint marked as Resolved 
Received the tag on 6th December 2019.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 21, 2019
HDFC Bank Customer Care's response
Dear Customer,

Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim.

-Nadia
HDFC Bank Customer Assistance
Dec 03, 2019
Updated by Yohan Patel 89
It's Dec 3, i was to receive my Fastag within 7 working days but haven't recieved yet. Nov 23rd i got a mail stating Your FasTag has been issued successfully along with a customer ID and wallet id but still waiting for my physical Fastag i don't know what's taking so long as my application date was 10th November.
Complaint comments 

Comments

Dear Nadia,

The application was made on 10th of November as seen in the screenshot listed previously, it already said "The tag will be dispatched to your mailing address within 7 working days " it's been 12 days since and i haven't got the tag or any email yet... As per your suggestion should i count 7 working days from now on???

Thanking you for your prompt reply.

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