HDFC Bank — HDFC bank FASTAG

Address: Pimpri chinchwad pune

Hello,
My customer ID is[protected].
Vehicle No. is MH14DX8855

On 22th of Sept, l travelled from Karad to Pune and travelled through three fastag toll plazas
Of these three the amount was as following
The first one from Tasawade toll rs 75
Second one anewadi rs 65
Third one Khed Shivapur rs 95

All the barriers opened and there was no problem at the toll plazas
I received the message for the all toll deducted on 22 sept
Then, I received a fourth message that rs 190 was deducted for entry adjustment on 24 sept. I have not traveled anywhere on that day.

I have no clue about the 190 entry adjustment amount.
It seems the excess amount has been deducted from my account.

I have written to mail to fastag.[protected]@insolutionsglobal.com for refund.

No reply.

Please, take action
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HDFC Bank customer support has been notified about the posted complaint.
Oct 19, 2020
Updated by Amit_2005
Hello,
The Rs. 11.75 is refunded on 15 Oct 2020 after complaint.

I am not able to understand that Fastag Team has deducted Rs 190 As Adjustment entry without travel on 24 Sept 2020.
Why Full refund not happening ?

I have written to mail to fastag.[protected]@insolutionsglobal.com for refund.

No reply.

Please, take action
 
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