| Address: Hyderabad, Andhra Pradesh, 500011 |
| Website: www.billdesk.com/pgidsk/pgmerc |
I have taken a car loan with hdfc on september 18th. I have given all the necessary documents and submitted all the ecs document to the hdfc agent as requested to debit the amount from my citi account every month 5th.
My details are as follows:
Car loan account number :50323238
Monthly emi amount :12, 737
Tenure: 5 yrs
But unfortunately my loan amount didnt get debited from my citi account and it says ecs mandate not submitted.
I called the citibank people and they said that the utn number provided by the hdfc bank was wrong.
After asking the hdfc agent, through phone and i went personally to the showroom the hdfc agent says i have to go to the begumpet branch and told them that the utn number is not valid.
My experience at begumepet branch was terrible they asked me to resubmit the documents again and give a cancelled cheque and kept me waiting for half an hour to give the token.
Took my details and the hdfc people say that my emi is bounced.
Now let me ask hdfc some questions:
1) didnt i have enough funds in my citi bank?
2) did i not give my documents and cancelled cheque before?
3) i am not able to login to the bill desk provided by the hdfc bank and make my payment also which is a shame for the hdfc.
I request both the banks to get to a agreement and solve my issue.
I dont want any extra charges on my emi for the first month payment as i have sufficent funds and it s mistake of the bank (As it is a technical fault from hdfc bank).
I cant roam to the banks everytime to get things sorted out. Now that i have submitted all documents requested (Latest month bank statement, cancelled cheque, ecs of hdfc).
I am attaching the details of the error i get when i am trying to make payment online.
I hope my issue gets resolved at the earliest.
Atleast provide me a way to pay my emi.
Hdfc & citibank get my issue resolved.
Thanks,
Eswar teki
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