I was travelling to my home town on 7th july 2017 via punjab roadways "pb11 cd 9535". A thief robbed me and stole my purse and laptop bags and other valuable documents of my vehicles. They also poisoned me and through on the roadside.
I was taken to hospital by pcr vans. I was in unconscious state for more than 20 hours. The fir has been lodged with police station lohori gate division 4, patiala punjab [ fir no : 0074]. I had informed about same to hdfc and icici bank on 7th july ealy mornig around 4:30 am.
Thieves were able to withdraw nearly 1 lakh 60 thousand from my 3 bank accounts "icici debit [ 76000], hdfc credit [ 21000], icici credit [ 53, 805] + central bank [ 1200]".
Rest all the banks except hdfc is cooperating with me. Hdfc called me many times and they threatened me badly for 21000 rupees. Although it was a credit card fraud, i informed in less than 24 hours. Icici bank has taken care of all my credit card loss.
But on contrary hdfc bank is trying to threatened me.
Infact, on the phone calls with customer care on 7th july 2017, hdfc bank has confirmed me that no transaction has been done using my card. Again on 8th july, my father visited the branch, branch manager has confirmed about no transaction on 7th july.
Now, hdfc bank is saying i was involved in the transaction, although i have my medical reports and fir lodged.
When i informed about the fraud transaction in less than 24 hours. Also, it's an insured card. Hdfc customer care has confirmed me that i am not liable to pay any amount until dispute is resolved.. But their recovery team is offering me rand some calls and humiliating me.
Please do needful.
Best regards,
Akashay singla
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