[Resolved]  HDFC Bank — Hdfc bank jet privilege credit card / dispute - fraudulent charges

Address: 122018

Regarding : hdfc bank jet privilege credit card no. [protected]
Reference : [protected]

I was in tallin, estonia along with my parents. On the 29.12.2016 i went to a club called madonna which was about 10-15 minutes by taxi from my hotel. Prior to entering the club i had to pay the entrance fee at this club madonna which are incurred through my hdfc bank credit card. Even though the card was chip enabled and is supposed to be a mandatory feature as per rbi, the club incurred the charge through signature and not the pin as it wasn't working on their machine - a fault of the credit card issuer.. I hung my coat in the cloak room which contained the wallet and other personal belongings.

During the time i was in the club, i started getting multiple messages on my phone of the charges being fraudulently incurred as per details below which i saw later when i got back to my hotel

- rs. 105133.95
- rs. 10655.47
- rs. 39070.05
- rs. 24862.76
- rs. 710.65
- rs. 3551.82
- rs. 51415.70

All the abovre charges were declined due to inadequate credit limit.

Prior to the above charges being incurred, during the same time the below charges were approved that was a fraud transaction and not incurred by me.

- rs. 39257.17
- rs. 10733.77
- rs. 105906.57

Any sensible person could say that a fraud had been committed as all these charges were incurred one after the other in a quick succession within a few minutes. I immediately called hdfc bank from tallinn, estonia and after waiting for 10-15 minutes i was connected to the customer care and blocked my card. As per the requirement i immediately went to the estonian police criminal department and lodged my complaint, the same has been forwarded to hdfc bank. The complaint states that the fraud had been incurred and that the criminal was yet to be taken into police custody.

The bank informed me on 28.04.2017 after numerous calls and emails made by me to inform that there was no fraudulent charges incurred - mentioning - hdfc bank says, "we were in receipt of valid documents from the merchant indicating the transactions were incurred in your presence". I immediately called the bank to ask for such documents to check and investigate at my end which the bank refused to provide and hence had to send email to - grievance. [protected]@hdfcbank.com, [protected]@hdfcbank.com asking for such documents.

I am shocked of this callous behaviour of hdfc bank and it is apparent that no heed is given to such fraudulent charges that are of legitimate nature and the bank's refusal as of today to hand over the alleged documents which they claim to be in their possession.

It is evident that hdfc bank is hell-bent on extorting money from its credit card holders no matter what circumstances they might be in.