[Resolved]  HDFC Bank — hdfc bank mis-guidance from credit card & collection department.

Address: Chandigarh, Punjab, 160022
Website: www.hdfcbank.com

Hdfc bank mis-guidance from credit card & collection department.

Hdfc bank credit card customer, please aware from this kind of scamming.
They are totally scammers.

My credit card number: [protected]
Card holder name: suresh kumar
Mobile number: [protected]
Email: [protected]@gmail.com

My name is suresh kumar, i have a salary account in hdfc bank, with creadit card.
I had not deposited payment for my credit card from last 2 monthes i. E. May & june & in july
Hdfc bank will hold rs. 13000 from my salary account, then hdfc co0llection department
Called me up and said please pay your pending card payment then i said you have already
Blocked my rs. 13000, please deduct your pending amount from their. Then executive said
No, we cant deduct from that hold amount, pay online seprately for the same.

After 1 month, rs. 1 lac payment deposited in my account, then hdfc bank auto debited rs. 48000
(Why they don't deduct total amount of rs. 52, 000 whereas only 48, 000 deducted from my account,
That's why hdfc bank thinks that i countinouly paying that installments & card will be blocked.)
From my account. When i called customer care (Collection dept.) they said we settled your account.
After 2 days i called again the executive said you activate auto debit for your card.
Hdfc bank not even stand on one statement.

Now, i continously paying my installment & my card was blocked.
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Oct 13, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 12, 2017
HDFC Bank Customer Care's response
Dear Customer,
This is with reference to your concerns raised regarding your credit card account. In this regard, you may look forward to receiving a response on your recorded email ID in 3 business days and request you to bear with us in the interim. In the event you seek any further clarification regarding your card account, please feel free to write to us at: [protected]@hdfcbank.com. Kindly note the query reference number for this correspondence is [protected]
-Manoj
HDFC Bank Customer assistance
Sep 28, 2017
Updated by Suresh Kumar Graphics
please solve my problem...im waiting..
 
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