[Resolved]  HDFC Bank — HDFC bank not closing my savings account up on request

Address: 520010

Hi,

I'm Sriram Reddy Gonuguntla work in London as network engineer for an IT firm.

i'm not using my account in HDFC bank from past 1year and there was standing order for a Om ashram charity which was set in the year 2011 and it should be valid only for 2 years but even after 2 years without my knowledge the HDFC bank helped them to continue it and whenever the amount is not credited to OM Ashram HDFC is considering the transaction as failed and compensating 800/- for 1000/- standing order.Which i recently noticed and informed to HDFC that OM ASHRAM is still collecting the fund from my account which should not be the case, then the employee who dealt this on 17th April 2017 helped me in giving the closure account form and request me to close the DEMAT account before i request for actual account closure.I informed him that i'll be in city only for 2 days and will be flying back to London.He confirmed after closing the DEMAT account i can send the closure application with passport copy to them and they will accept.

I gave closure account application to my dad and asked him to submit in Bank in the following week.Which he did but the employee who is working in that bank behaved rudely with my father and started arguing that he is not supposed to give the account closure application on my behalf.Even they did not accept my passport copy.

Later after manager interference the employee accepted the closure application and sent mail to me for confirmation and i did confirm in mail.But now they are telling me that i've to go back to my town from London to provide them proof that its my account and have to refill the account closure form infront of Bank employee.All this conversation happened from the email i enrolled to my account but still they are not believing me and not closing my account.

I request you to please help to take proper action on these people and help to close my hdfc savings account.

HDFC bank employee details who is rejecting my application -

Name - Mahabub Shaik
Email - Mahabub.[protected]@hdfcbank.com
Phone - 91-[protected]

His manager -

Name - Mr. L Muni Srikanth Reddy
Email - munisrikanth.[protected]@hdfcbank.com
Phone - 91-[protected]

HDFC Bank brach details -

Hdfc Bank Ltd|#40-1-129|Centurion Plaza
Chandramoulipuram|M G Road
Vijayawada-520010