[Resolved] HDFC Bank — hdfc bank online transaction failed, but amount deducted/debited from account

venkat murari

from Bengaluru, Karnataka

Feb 28, 2018

Address: 500039

Website: hdfc netbanking

I have transferred inrupees 45100.0 through my netbanking via account no.[protected] named venkateshwara rao murari on 24th feb 2018 with reference number: # the message received as transaction unsuccessful but amount debited/deducted from the account and still we did not received the amount back into my account, it has been three days.
We already raised complaint in hdfc branch, wave rock.

Please transfer the amount or credit back in my account.

The same thing happened previously and the amount was inr12000 on date11th august 2016 with reference number :#. This amount was not credited back till now, the issue was same transaction failed.

We went several time to account branch office hdfc uppal, but they didn't take any action.

An now this is second time.

Please take some action and credit back our amount.

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Apr 1, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2018

HDFC Bank Customer Care's response Dear Customer,

The transaction has been successfully processed at the Bank's end. In case if the final status of the transaction is not known, we would request you to check with the merchant. It may take 2-3 working days for the payment settlement to the merchant end. In case if the merchant denies of having received the funds for the said transaction or there is no revert from the merchant, do write back to us with the merchant confirmation of non-receipt of funds.

-Bejoy
HDFC Bank Customer Assistance

Verified Support

Mar 01, 2018

HDFC Bank Customer Care's response Dear Customer,

The amount has been reversed on March 01, 2018.

-Bejoy
HDFC Bank Customer Assistance

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Comments

venkat murari

from Bengaluru, Karnataka

Mar 1, 2018

Hi,
You can send a person from hdfc bank or Police person for verification, this amount was not transferred to Margadari chit funds, tarnaka branch.

It already completed 5 working days, its still didn't reach the amount to them(Margadarsi Chit Fund Pvt Ltd) nor credited back to my account ...
What Is the proof you have that the transaction is successful? when we got a pop-up message as Transaction unsuccessful!

thanks