[Resolved] HDFC Bank — hdfc bank payzapp app - transaction success money not credited in bank

Aslam Pervez

from Chennai, Tamil Nadu

Aug 23, 2017

Address: Chennai, Tamil Nadu, 600001

Website: HDFC

Hi all,

I have used my credit card and added rs 5000 in my payzapp account.
Then i have transferred to my icici savings account.in payzapp its shows successful. But in my bank account its not credited.

I am trying to reach the payzapp customer care number[protected] for past 3 days always its busy fed up of this app and customer care.

The mobile number i used in payzapp +[protected]

+1 photos

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Oct 12, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2017

HDFC Bank Customer Care's response Dear Customer,

Post checking the details, we see that you had made a IMPS transaction on 22-Aug-2017 13:02:30 for Rs. 5000/- and the transaction had failed. The refund for the same will be credited to your PayZapp wallet card within 5 working days.

-Bejoy
HDFC Bank Customer Assistance

Verified Support

Aug 29, 2017

HDFC Bank Customer Care's response Dear Customer,

Your query has been reverted on 26TH August 2017 via email. Your future patronage is valuable to us, kindly rate our app.
In case of any query, you can contact us via : PayZapp Toll Free : [protected] or PayZapp Email Support : [protected]@payzapp.in

-Bejoy
HDFC Bank Customer Assistance