[Resolved] HDFC Bank — hdfc bank payzapp refund not received even after a week

Madhukar Koreddy

from Hyderabad, Telangana

Sep 14, 2017

Address: Hyderabad, Andhra Pradesh, 500016

Hi,
I am adding the money 2000 rupees in payzap the transaction is failed but the amount is deducted in my account.
Below transaction details

Thank you for using your sbi debit card 459xx5059 for a purchase worth rs2000.0 on pos [protected] at payzapp txn#[protected]. But the amount still not credited in my account mobile number:[protected]
Check status update me

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Oct 29, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2017

HDFC Bank Customer Care's response Hi Madhukar,

There was a technical glitch which was being identified and it has been fixed. Due to this issue customers were not able to load money and transfer the money. The issue has been resolved from our end. The failed transactions will be refunded to customers in source card within 5 working days time.

-Bejoy
HDFC Bank Customer Assistance