HDFC Bank — hdfc bank payzapp transaction failed of 5000/- but money not refunded from 01 november 2017

Address: Hyderabad, Andhra Pradesh, 500090

Website: www.hdfcbank.com/htdocs/common/PayZapp/index.html

I have transferred rs. 5000/- to my sbi bank on 01 november 2017 from payzapp app. But amount not transferred to beneficiary account and debited from payzapp app. From past 3 days i am trying to contact customer care number which provided in the app but no response. I called to hdfc bank customer care and got response that they are not aware. I called to beneficiary bank person told me that there was no transaction was happened with below transaction. I was really shocked and i send beneficiary account statement also. As a big corporate bank this is not at all fair by not providing good service to customers and playing with customers money. If it is not going to solve i will draft a mail to rbi and socialize every where in the media.