[Resolved]  HDFC Bank — hdfc bank priority pass domestic use (bank has not informed about charges for domestic use)

Address: Dharwad, Karnataka

I have been charged for priority pass for my credit card for domestic entry of rs 3580.20 & 1790.10 dated 11.10.2017, i was not aware of the charges in domestic entry as i had not received any intimation through mail and nor have received any mail till date. Only after receiving the bill i got to know about the charges for domestic use,, we have been using only hdfc credit cards for all our family members and we are your preferred customer since years. Kindly reverse the charges, as we were not informed about the changes for domestic airports.
Was this information helpful?
No (0)
Yes (0)
Dec 21, 2017
Complaint marked as Resolved 
HDFC bank has refunded the priority pass charges, not GST. They Emailed me from [email protected] They were quite co-operative and they addressed my grievances very promptly.
HDFC Bank customer support has been notified about the posted complaint.
Nov 21, 2017
Updated by spk1982
The Relationship manager is not co-operating as well.
Nov 21, 2017
Updated by spk1982
The same has happened with my husband who used priority pass in domestic airports a few times in the last 3 months. We are feeling extremely cheated by HDFC bank.
Verified Support
Nov 21, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your Card no., charges details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance
Nov 22, 2017
Updated by spk1982
Dear Manoj,

As it safe to disclose card details on the internet, I will give the last four digits of the credit card along with charge details and registered contact details to [protected]@hdfcbank.com with ref no as given by you, kindly resolve the matter ASAP.

Soumya kembhavi
Nov 22, 2017
Updated by spk1982
*Not safe
 
2 Comments

Comments

My account has been charged with INR 14, 950.71 without my notice

Narration - DC INTL POS TXN MARKUP+ST[protected]MIR[protected]

I have not done any transaction. Need my money back immediately.

Please contact me on [protected]
Regards,
My creadit card new Mobile number change

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32757
    Pending
    0
    Resolved
    18408
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information