[Resolved]  HDFC Bank — HDFC Bank Recovery department calls and harass for Payment

Address: Mumbai City, Maharashtra

Given below is the mail which I gently wrote yesterday to HDFC Bank customerservices.[protected]@hdfcbank.com but still I am getting call for payment...do we have legal action can be taken against to the bank.


I am Tanveer A Qazi holding HDFC BANK Platinum Master Credit Card [protected]

I am using HDFC Bank credit cards for over a decade and I have manage to pay my bill on time to HDFC. But last from two month I am not able to pay my bill properly.

In month of Feb 2014 I got a call from Dipti from recovery team an she asked to pay amount of Rs/- 5590 and I have manage to pay the amount on 19th Feb 2014 to one of the HDFC Bank authorized recovery team who come to me from Kanjurmarg In Mumbai.

Again in month of March 2014 I received a call from Dipti for the payment of minimum due and I told her that I will manage to pay by third week of this month, but I could not able to arrange the same and even i told her that give me a time by week end I am in process to arrange fund by end of this month or else I would make it by next month but she is just refusing to me for the same and said that I cant give u more time u have to pay within day or two days she was asking me confirmation date of the payment to pay. She was just keep going on and on for more than a half n hour and knocking brain for the same an again n again...I was frustrated with her typical voices of asking money it feels like to shoot my self that why I am customer of HDFC.

She cant hold my choler and ask for money...??? that's not way of asking a money on professional level. Its called a harassment to the customer to pay the bill by hook to crook. I am not expecting this kind of service from HDFC bank.

I am responsible citizen of this country and customer of HDFC Bank and I agree that my credit payment is due to bank which I need to clear as earliest. But due to certain circumstances my financial credit ability is not good enough coz I am in struggling stage to form my business of Solar Energy.

I would like to request to the authorized concern person of HDFC Credit Card Division that I am not on position to pay the outstanding due as I need two month grace period time from HDFC to pay bill and I will make sure that I will pay the bill within the grace period of time and I would also request within this two month grace period time I should not get any call form any recovery agency I will directly inform to HDFC Bank phone banking about my payment.

Looking forward to the earliest revert from HDFC

Thanking You,
Tanveer Qazi