HDFC Bank — hdfc bank regalia card issue

Praful52

Address:

374, Sector 10A, Gurgaon, Haryana, 122002

Hi,

I am using hdfc bank regalia credit card since a long time. Previously i was using diners club rewards credit card and bank told me to upgrade for regalia. There were around 10000 reward points in my diners club which bank told me to transfer to regalia card but when they change all point lapsed.
Now when i start using this regalia then from march -2019 they have adjusted around more than 10000 reward point again in credit card bills. And i have an account in hdfc bank and personal banker is assigned which is of no use. If you told her she said she will check but never called or pick the phone.
Iam fad up with the credit card services of this bank. As in the name of facilities, it's a complete fraud.

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that as per product feature, upon upgradation of your earlier credit card to Diner's Premium credit card, the existing rewards points shall be carried forward to the new credit card on a proportionate basis the card variant. You may visit the below-mentioned link: https://bit.ly/2f81F4d. For further clarifications, we request you to contact our Phone Banking officers at the mentioned number in the below URL: https://bit.ly/2wwwruX.

-Zubin
HDFC Bank Customer Assistance

Sep 23, 2019

Updated by Praful52 Hello,

That's fine if you have given the reward pints base don Proportionate basis.But what about the reward points which are more than 10000 has been adjusted/lapsed since March-2019 without any information to the customer.

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Comments

Praful52

Hello,

That's fine if you have given the reward pints base don Proportionate basis.But what about the reward points which are more than 10000 has been adjusted/lapsed since March-2019 without any information to the customer.