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Is there any update on this case?
I can join too.. Can we contact an ombudsman?
Is there any update on the case? I lost 20000 Rs in a similar fraud by HDFC that I realized only too late.
l have paid all charges to bank and submitted request for card closure but I am open to contribute in your case as a witness.
Pulkit.[protected]@gmail.com
l have paid all charges to bank and submitted request for card closure but I am open to contribute in your case as a witness.
Pulkit.[protected]@gmail.com
I too am facing a similar issue. Is there any resolution provided by them
i too had similar horrible experience with hdfc.i have filled a complaint.lets see what it turns out to be.
I have used the Priority pass issued to me by your HDFC bank and after about 3 months o[censored]sing the same, I have received the following charges in January statement - I have not gotten any verbal or direct communication and neither was i informed about the same either by the "Personal Banker" who calls me every month from HDFC or the Lounge people.
Also, I have seen clear communication at the lounge that I shall be paying for the card only if I sign a receipt stating the same, and I haven't signed any receipt for the same.
There was no transaction alert even after multiple transactions and all of these suddenly reflect at one go in my account.
After 3 months new charges are now reflected.
If there is a transaction, communication should come then on the card, to alert the consumer, send an email or SMS, should be done in a week latest or be visible in the statement of the account. No phonebanker calls you or alarms yoy about the same. it takes atleast 6 months for a consumer to understand the charges which has costed me more than 20000 as fees which is completely unacceptable. Even the person swiping the card doesnt share these details, if I havent signed any receipt how am I liable to pay this money to the bank??
Also, I have seen clear communication at the lounge that I shall be paying for the card only if I sign a receipt stating the same, and I haven't signed any receipt for the same.
There was no transaction alert even after multiple transactions and all of these suddenly reflect at one go in my account.
After 3 months new charges are now reflected.
If there is a transaction, communication should come then on the card, to alert the consumer, send an email or SMS, should be done in a week latest or be visible in the statement of the account. No phonebanker calls you or alarms yoy about the same. it takes atleast 6 months for a consumer to understand the charges which has costed me more than 20000 as fees which is completely unacceptable. Even the person swiping the card doesnt share these details, if I havent signed any receipt how am I liable to pay this money to the bank??
I have used the Priority pass issued to me by your HDFC bank and after about 3 months o[censored]sing the same, I have received the following charges in January statement - I have not gotten any verbal or direct communication and neither was i informed about the same either by the "Personal Banker" who calls me every month from HDFC or the Lounge people.
Also, I have seen clear communication at the lounge that I shall be paying for the card only if I sign a receipt stating the same, and I haven't signed any receipt for the same.
There was no transaction alert even after multiple transactions and all of these suddenly reflect at one go in my account.
After 3 months new charges are now reflected.
If there is a transaction, communication should come then on the card, to alert the consumer, send an email or SMS, should be done in a week latest or be visible in the statement of the account. No phonebanker calls you or alarms yoy about the same. it takes atleast 6 months for a consumer to understand the charges which has costed me more than 20000 as fees which is completely unacceptable. Even the person swiping the card doesnt share these details, if I havent signed any receipt how am I liable to pay this money to the bank??
Also, I have seen clear communication at the lounge that I shall be paying for the card only if I sign a receipt stating the same, and I haven't signed any receipt for the same.
There was no transaction alert even after multiple transactions and all of these suddenly reflect at one go in my account.
After 3 months new charges are now reflected.
If there is a transaction, communication should come then on the card, to alert the consumer, send an email or SMS, should be done in a week latest or be visible in the statement of the account. No phonebanker calls you or alarms yoy about the same. it takes atleast 6 months for a consumer to understand the charges which has costed me more than 20000 as fees which is completely unacceptable. Even the person swiping the card doesnt share these details, if I havent signed any receipt how am I liable to pay this money to the bank??
i also facing same probile sir any update and where i have to complain
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Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
I had similar situation, I was charged twice for using Priority Pass in July, but the bill came in Oct/Nov. there was no proper intimation from HDFC about the change in policy.
Customer care says mail was sent, it is updated in HDFC website. Nowadays we get so many mails everyday, how it is not possible to check each & every, some mails are ignored as promotional mails, some goes to Spam/Junk. It is not acceptable to communicate important business decision/policy sent as mailer. It should be done by sending hardcopy letter to communication address.
This clearly indicates the intention of HDFC bank card team, they are always trying to find opportunity to cheat the customer.
If you get justice, please let me know.
Circulate your experience on social media & beware others about the cheat happening in HDFC Bank.
Thanks for support.