HDFC Bank — hdfc bank samsung note 10 plus cashback not received

Address: Pune

I have bought my samsung galaxy note 10 plus with hdfc bank consumer loan on 12/01/2020 in kensha mobile pune maharashtra. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in kensha mobile, they said to check with bank. I spoke to the bank manager from koregaon park and couple of executives as well and submitted all the bank statements and required documents as well, but they are not responding. This month is the last installment and i am afraid that they will deduct this one as well and then they will have me running behind them for the cashback. Hope this issue gets resolved and cashback will be credited as soon as possible.